At Clarity Health Solutions, we believe your right to quality therapy with the upmost attention to privacy is imperative. We carefully screen each therapist to determine their ability to offer premium service to each client. Our providers adhere to the highest ethical standards of HIPAA and HITECH. We offer our services through a secured platform wecounselcom as a way of minimizing the risk of security breach. Of course, online therapy has a unique concerns as compared to traditional face-to-face therapy. We work to overcome these concerns by utilizing the most trusted names in online therapy platforms.
Like every website online, we collect information about your browsing our site (but not in a personally-identifiable way). Such information is aggregated for statistical analyses (e.g., what pages are most popular on our site). We work diligently to ensure that the information we receive from you is reliable, accurate, complete, current and only utilized for its intended use.
Your privacy is extremely important to us. This Policy applies to all of the services offered by Clarity Health Solutions. If you have any questions about this Policy, please feel free to contact us through our website or write to us at this address:
P.O Box 1081
Jupiter, FL 33468-1018
Information we collect and how we use it:
We offer a number of services that do not require you to register for an account or provide any personal information to us, such as accessing educational information found on Clarity Health Solutions. In order to provide additional services, however, we may collect the following types of information:
• Server login information – When you use services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request.
• User communications – When you send email or other communication to Clarity Health Solutions, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. Email communications remain private and password protected.
• Links – Clarity Health Solutions may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content
• Providing our products and services to users, including the display of customized content and advertising;
• Auditing, research and analysis in order to maintain, protect and improve our services;
• Ensuring the technical functioning of our network; and
• Developing new services.
Choices for personal information
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
You can decline to submit personal information to any of our services, in which case Clarity Health Solutions will not be able to provide those services to you.
Clarity Health Solutions utilizes a third party for billing via credit card behind a secured firewall which requires the client’s username and password as a way of protecting the client’s private information.
Some states have laws requiring the insurance companies to reimburse for online therapy. We recommend you contact your insurance company to determine if they will cover online therapy as a service for out-of-network providers. If you determine you want to submit for reimbursement it is your responsibility to do so. Although, we will provide you with the appropriate documentation upon request.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Clarity Health Solutions employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Clarity Health Solutions processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Accessing and updating personal information
When you use Clarity Health Solutions services, we will take reasonable efforts to provide you with access to your personal information and to allow for corrections to these records. Parents may review their children’s and may have it deleted from our records (as permitted under applicable law) or Clinician’s records or refuse to allow future collection of your child’s information at any time. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Clarity Health Solutions regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy to Clarity Health Solutions’s treatment of personal information by contacting us through this web site.
When we receive formal written complaints at this address, it is Clarity Health Solutions policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Clarity Health Solutions and an individual.
Changes to this Policy
If you have any additional questions or concerns about this Policy, please feel free to contact us any time through this web site.
Here are some of the ways Clarity Health Solutions supports the privacy and security needs of the Therapist-Client relationship. We utilize a trusted platform wecounsel.com that offers:
SSL encryption across our entire site
Password protected with passwords that meet the Microsoft strong password guidelines
Password protected and encrypted client-therapist email system
End to end encrypted video teleconferencing and real-time text sessions using wecounsel.com secure platform
All Protected Health Information (PHI) that is stored on our database servers is secured using proven industry standards for data protection
Routine automatic backups and periodic manual backups that comply with HIPAA guidelines for data storage and security
Processes for monitoring and auditing our network to insure HIPAA Security Standards are met
Clarity Health Solutions
PO Box 1081
Jupiter, FL 33468-1081
Please be aware that Clarity Health Solutions is not a crisis center. If you are in need of immediate help; please call your local crisis center. Call 911, or go to the nearest emergency room. If you are having suicidal thoughts and live in the US you can also call the National Suicide Prevention Lifeline at 1-800-784-2433 FREE.
Copyright 2017 by Clarity Health Solutions.